97pkr Privacy Policy

1. Who We Are

97pkr ("we", "us", "our") operates the online casino and sports betting platform accessible at 97pkr.co (the "Platform"). 97pkr is the data controller responsible for the personal data of registered players and visitors to the Platform. References to "you" or "your" in this Privacy Policy refer to any individual who accesses or uses the 97pkr Platform, whether as a registered player or an unregistered visitor.

This Privacy Policy applies to all personal data collected by 97pkr through the Platform, including data collected via the registration process, account usage, payment transactions, customer support interactions, and the use of cookies and similar tracking technologies. For questions about how your data is handled, please contact us at [email protected].

2. Data We Collect

97pkr collects personal data only where it is necessary for the purposes described in this Policy. The categories of data we may collect include:

• Identity data: Full name, date of birth, nationality, and copies of identity documents (passport, CNIC, or equivalent) provided during the Know Your Customer (KYC) verification process.
• Contact data: Email address, and any other contact information you provide when registering or communicating with our support team.
• Financial data: Payment method details (Easypaisa mobile wallet number, JazzCash mobile wallet number, bank account details, cryptocurrency wallet addresses), transaction history, deposit and withdrawal records. We do not store full card numbers or CVV codes.
• Account data: Username, account ID, account balance, betting history, game session history, bonus activity, and responsible gaming settings including any limits or self-exclusion requests you have submitted.
• Technical data: IP address, device type, operating system, browser type and version, time zone, and other diagnostic data collected automatically when you access the Platform.
• Usage data: Pages visited, links clicked, search queries made within the Platform, session duration, and other interaction data collected via cookies and analytics tools.
• Communications data: The content of support tickets, live chat transcripts, and emails you send to 97pkr support.

97pkr does not collect special category data (such as health data, racial or ethnic origin, or political opinions) except where expressly required by responsible gaming obligations — for example, where a player discloses a gambling disorder in the context of requesting self-exclusion. Such data is treated with the highest level of care and is not used for any commercial purpose.

3. How We Use Your Data

97pkr uses personal data for the following purposes:

• Account management: To create and maintain your 97pkr account, verify your identity, and process your registration.
• Service delivery: To process deposits, settle bets and casino winnings, process withdrawal requests, and deliver all features of the 97pkr Platform to you.
• Compliance: To fulfil legal and regulatory obligations including anti-money laundering (AML) checks, Know Your Customer (KYC) verification, responsible gaming obligations, and fraud prevention.
• Customer support: To respond to your support requests, resolve disputes, and communicate updates about your account.
• Security: To detect, investigate, and prevent fraudulent transactions, unauthorised account access, multi-accounting, bot activity, and other prohibited conduct under the Terms & Conditions.
• Improvement: To analyse aggregate usage patterns, diagnose technical issues, and improve the functionality and user experience of the Platform.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates where you have consented to receive such communications. You may withdraw consent at any time by contacting support.

4. Legal Basis for Processing

97pkr processes personal data under the following legal bases:

• Contractual necessity: Processing required to fulfil the contract formed when you register and use the 97pkr Platform, including account administration, transaction processing, and bet settlement.
• Legal obligation: Processing required to comply with applicable laws, including AML obligations, age verification requirements, and cooperation with lawful requests from regulatory or law enforcement authorities.
• Legitimate interests: Processing for fraud prevention, platform security, and improving our services, where such interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications, where you have provided explicit consent. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

5. Data Sharing

97pkr does not sell, rent, or trade your personal data to third parties. We may share personal data with the following categories of recipients only where strictly necessary:

• Payment processors: Easypaisa, JazzCash, partner banks (HBL, UBL, Meezan Bank, Bank Alfalah), and other payment service providers solely for the purpose of processing your transactions.
• Identity verification providers: Third-party KYC and AML service providers used to verify your identity and comply with regulatory obligations.
• Game providers: Game studios and RNG certification bodies may receive anonymised session data for technical integration purposes. They do not receive your identity or payment data.
• Legal and regulatory authorities: Where 97pkr is required by law to disclose data — for example, in response to a court order, a request from a financial intelligence unit, or a regulatory inquiry.
• IT and infrastructure providers: Cloud hosting, cybersecurity, and platform infrastructure providers operating under contractual obligations to protect your data and process it only on our documented instructions.

All third parties with whom 97pkr shares data are contractually required to maintain appropriate data security standards and to use your data only for the purposes for which it was shared.

6. Cookies & Tracking Technologies

97pkr uses cookies and similar technologies to operate the Platform and improve your experience. The types of cookies we use include:

• Essential cookies: Required for the Platform to function — for example, maintaining your login session and remembering your language preferences. These cannot be disabled without impairing Platform functionality.
• Analytics cookies: Used to collect aggregate data about how visitors use the Platform, such as pages visited and session duration. This data is anonymised and used solely to improve the Platform.
• Preference cookies: Used to remember your settings and preferences between sessions, such as display settings or saved filters in the betting lobby.

You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the Platform but may affect the availability of certain convenience features. 97pkr does not use third-party advertising cookies or cross-site tracking technologies.

7. Data Retention

97pkr retains personal data for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal retention obligations. Specific retention periods include:

• Account data: Retained for the duration of your account and for a minimum of five years following account closure, in accordance with AML record-keeping obligations.
• Transaction records: Retained for a minimum of five years from the date of each transaction.
• KYC documents: Retained for a minimum of five years from the date of verification or account closure, whichever is later.
• Support communications: Retained for two years from the date of the communication, unless the matter is subject to ongoing dispute resolution.
• Technical and usage data: Retained in aggregate anonymised form for analytical purposes. Identifiable technical data is deleted within twelve months of collection.

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with 97pkr's data destruction procedures.

8. Data Security

97pkr implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 97pkr Platform.
• Encrypted storage for sensitive data including payment details and identity documents.
• Role-based access controls limiting employee access to personal data strictly to those with a legitimate business need.
• Regular security audits and penetration testing of the Platform infrastructure.
• Multi-factor authentication for administrative access to platform systems.

Notwithstanding these measures, no internet-based platform can guarantee absolute security. You are responsible for maintaining the security of your own account credentials and for notifying 97pkr immediately at [email protected] if you suspect unauthorised access to your account.

9. Your Rights

Subject to applicable law, you have the following rights in relation to your personal data held by 97pkr:

• Right of access: You may request a copy of the personal data 97pkr holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to restriction: You may request that 97pkr restrict the processing of your personal data in certain circumstances.
• Right to data portability: You may request a copy of certain personal data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on consent, you may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.
• Right to object: You may object to processing based on legitimate interests, including direct marketing.

To exercise any of these rights, please contact 97pkr at [email protected]. We will respond to all valid requests within 30 days. 97pkr may need to verify your identity before processing your request.

10. Children's Privacy

The 97pkr Platform is strictly for adults aged 18 and above. 97pkr does not knowingly collect personal data from individuals under the age of 18. If 97pkr becomes aware that personal data has been collected from an individual under 18, that account will be immediately closed, data will be deleted, and any balance will be handled in accordance with our underage account policy. Parents or guardians who believe their child may have accessed the Platform should contact us immediately at [email protected].

11. Changes to This Policy

97pkr may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or Platform functionality. Material changes will be communicated to registered players via email to the address on file or via a notification displayed on the Platform upon next login. The "Last updated" date at the top of this page will be revised accordingly. Your continued use of the Platform following notification of any change constitutes acceptance of the revised Privacy Policy.

12. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the personal data 97pkr holds about you, please contact the 97pkr data privacy team at [email protected]. Support is available 24/7 in English. For matters relating to responsible gaming or self-exclusion, please visit the Responsible Gaming page directly.